Refund policy

We want you to love your Croft & Ash creation. Every bag is handmade in the USA with care and attention to detail, and we stand behind the quality of our work.

If you are unsatisfied with your purchase, please contact us within 14 days of delivery at [your email address]. We handle each situation individually and will do our best to find a solution that works for you.

Please note that refunds are not guaranteed but may be issued at our discretion for items that arrive damaged or defective. To be considered, all claims must include photos of the item and packaging within 7 days of delivery.

Because each bag is handmade to order, we are unable to accept returns or exchanges for reasons such as change of mind or incorrect size selection. We encourage you to review all product dimensions carefully before purchasing.